Altenew Alpaca Die ALTENEW

Professionally packed and fast shipping

Our long-standing partnership with UPS FedEx DHL and other international carriers gives us the ability to provide an array of shipping services. Our warehouse staff are trained to package your goods exactly according to the specifications we provide. Before they are shipped, your goods will be thoroughly examined and secured. We deliver to hundreds of thousands of customers every day in different countries. This is a sign of our commitment to be the largest online retailer worldwide. The warehouses are located in Europe just as they are in USA.

Orders that include more than one item are assigned processing periods for each item.

Before shipment, all ordered products will be thoroughly inspected. The majority of orders will be shipped within 48 hours. It is expected that delivery will take between three and seven days.

Returns

We are not able to manage the stock at our factory and warehouse. The levels of stock can change at any given time. It's possible that your order will become unfulfilled when you have placed the order.

Our policy is for 30 days. We are unable to replace or refund your purchase if it has been 30 days from the date of purchase.

For your item to be eligible for return the item must not be opened and in the same condition as when you received it. You must have the item in the original packaging.